UK & Europe
Around 7 working days / free shipping
Outside UK & Europe
Around 3 weeks / £30.00 shipping fee
Hong Kong / £20.00 shipping fee
China / free shipping
Pre-order bags take approximately 6-8 weeks to be made in our artisan workshop. You will receive a confirmation email once the bag is ready and despatched.
RETURNS & EXCHANGE
If you wish to return your item, we are happy to offer an exchange or a full refund within 14 days of receipt. Contact our customer services team at firstname.lastname@example.org
Bags should be unworn with protective plastic cover not removed
Bags must be in the original packaging
We may apply a 10% re-stocking fee upon the return of your order if not returned in original packaging
Bags bought on sale can be only exchanged and are non refundable.
IMPORT DUTIES & TAXES
If you are outside the EU, your country's customs might charge an import fee. A quick web search will probably help you find out if this is applicable in your country, or contacting your customs office directly.
In the event of a failed or refused delivery, our appointed courier shall return the goods to us and we reserve the right to cancel the order. Your order will be sent back to our warehouse and once it will arrive, you will be refunded the full cost of the product.