DELIVERY

UK & Europe

Around 7 working days / free shipping

Outside UK & Europe

Around 3 weeks / £30.00 shipping fee

Hong Kong / £20.00 shipping fee

China / free shipping

PRE-ORDERS

Pre-order bags take approximately 6-8 weeks to be made in our artisan workshop. You will receive a confirmation email once the bag is ready and despatched. 

RETURNS & EXCHANGE

If you wish to return your item, we are happy to offer an exchange or a full refund within 14 days of receipt. Contact our customer services team at info@subellalondon.co.uk

  • Bags should be unworn with protective plastic cover not removed

  • Bags must be in the original packaging

  • We may apply a 10% re-stocking fee upon the return of your order if not returned in original packaging

Bags bought on sale can be only exchanged and are non refundable.

IMPORT DUTIES & TAXES

If you are outside the EU, your country's customs might charge an import fee. A quick web search will probably help you find out if this is applicable in your country, or contacting your customs office directly. 

REFUSED SHIPMENTS

In the event of a failed or refused delivery, our appointed courier shall return the goods to us and we reserve the right to cancel the order. Your order will be sent back to our warehouse and once it will arrive, you will be refunded the full cost of the product.